PATIENT experience at the Countess of Chester Hospital has improved significantly, according to the latest national Adult Inpatient Survey.
The survey, which is the main annual measure of patient feedback for NHS trusts, showed gains across every area of care at the Countess of Chester Hospital NHS Foundation Trust.
The trust climbed 58 places in the national rankings to 59th out of 131 trusts, with improvements recorded in key areas including admissions, care and treatment, respect and dignity, and overall experience.
Jane Tomkinson OBE, chief executive officer at the trust, said: "Patients and families are at the heart of our organisation, and their feedback shapes the improvements we are making.
"This survey shows that those changes are impacting, with clear gains across every area.
"Colleagues work incredibly hard, and it is encouraging to see that effort recognised nationally.
"There is more to do, and we will keep building on this progress so every patient receives safe, kind and timely care all the time."
Eighty per cent of patients rated their overall experience as seven out of 10 or higher, marking the trust’s best result in seven years.
The Countess of Chester also performed better than the national average in six areas, including waiting times, the care and treatment received, respect for individual needs, and the kindness and compassion shown by staff.
All 12 survey categories showed improvement compared with last year’s results.
Neil Large MBE, chair of the trust, said: "These results are a testament to our dedicated staff and align with the improvements seen in recent inspections and national performance measures.
"The trust is moving in the right direction, and the board will continue to support the organisation as it works to improve care for our community."
The positive findings follow a series of improvements at the trust.
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Earlier this summer, the trust received improved CQC ratings in all three services inspected.
It has also climbed the national NHS performance tables, rising from 133rd to 98th out of 134 trusts since last September.
The Adult Inpatient Survey is carried out annually by the Care Quality Commission (CQC) and reflects the views of tens of thousands of patients across England.
As the CQC’s largest patient survey, it offers the best overall insight into what most adult inpatients experience in hospital.
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