Thousands of homes and businesses could be missing out on faster internet connections after a major upgrade.
In Wrexham, 23,000 properties now have access to Full Fibre broadband following an investment of around £6.8 million by Openreach, which says over 90 per cent of properties in the area are now able to upgrade.
Despite the availability, many people have yet to make the switch.
Martin Williams, partnership director for Wales and the South West at Openreach, said: "Most of Wrexham is now covered by Full Fibre, but many residents and businesses still haven’t made the switch.
"It’s not automatic – you need to place an order with your chosen broadband provider.
"The difference in speed and reliability can be significant, especially for busy households or people working from home.
"We want to make sure everyone knows what’s available and how to get it."
Full Fibre broadband offers faster downloads, improved stability, and better performance when multiple devices are connected.
Openreach says its network supports a wide range of service providers, giving customers more choice.
The company is also focusing on sustainability through its Let’s Reach Zero strategy.
Mr Williams said: "Openreach is committed to building the best Full Fibre network, and doing it sustainably.
"Through our Let’s Reach Zero strategy, we’re working to reduce carbon emissions, use fewer resources, cut waste, and protect nature wherever we operate."
The Full Fibre network is designed to meet the demands of modern digital life, supporting streaming, gaming, video calls, online banking, and business operations.
Across the UK, Openreach’s Full Fibre network already reaches 23 million homes and businesses.
The company aims to expand this to 25 million by the end of 2026, with an ambition to reach 30 million by 2030, subject to investment conditions.
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