Residents urged to prepare for major change to phone network

Residents in Cerrig-y-Drudion and Higher Kinnerton, served by their respective exchanges, are among the latest areas to be included in Openreach’s digital switchover programme, which will see the UK move from the analogue Public Switched Telephone Network (PSTN) to Digital Voice services by January 31, 2027.

Bryn Thompson, director at Phonely, a UK provider of digital landline services, said: "For many households across North East Wales, the home phone is still an important part of everyday life.

"The good news is that, for most people, it's possible to keep both the number they've had for years and the handset they're familiar with.

"The important thing is to understand what's changing before your provider gets in touch, rather than leaving everything until the last minute."

The Cerrig-y-Drudion and Higher Kinnerton telephone exchanges are now part of the latest phase of the transition.

Openreach’s announcement is part of the UK's long-term programme to retire the ageing copper phone network and move to digital technology.

Communications providers will contact customers ahead of the switchover, giving them time to prepare and raise any questions.

Common concerns include whether users will be able to keep their current phone number, use their existing handset, or whether broadband will be required for the new service.

Mr Thompson said: "The biggest thing we would encourage people to do is ask questions.

"There are still a lot of myths surrounding the move to Digital Voice, but for most people, the process is much simpler than they expect."

Key facts about the change include:

• Most people will be able to keep their existing home phone number.
• Many current handsets will still work with the right equipment.
• Broadband and home phone services do not need to be with the same provider.
• Those who use telecare alarms or pendants should check with their provider before switching.
• Residents who are contacted about the switchover should verify that the communication is genuine before sharing personal or financial information.

More information about the UK’s landline switch-off and Digital Voice is available at www.phonely.co.uk/uk-digital-landline-switchover.