An Asda home delivery driver helped a customer in her 90s after collapsed in front of him while he delivered her groceries

Nigel Williams, who spent 23 years in the army, and served as a corporal with the Royal Welsh Fusiliers, was making his first delivery of the day from the Wrexham store when the lady passed out.

The 52-year-old, who has worked at Asda for two years said: "The lady is one of our regular weekly customers and when she opened the door I noticed straight away that she'd lost weight since the last time I'd been there.

"I went into the house to put her shopping away, like I always do, and I opened the fridge door and you could see the previous weekly order had been building up. It was the same in her cupboards and in the freezer. It was obvious she'd not been eating properly.

"As I was doing that she just collapsed in front of me in the kitchen. I picked her up, took her into the front room and put her on her sofa. She came round and I got her a drink of water and then I called 999.

After checking her over, medics decided she didn't need hospital treatment, but her care team was contacted to come and look after her.

He said: "Without a doubt it was lucky that I had been there. If she'd collapsed and no-one was there to help it could have ended horribly for her.

"I've been back to see her several times since then to make her a cup of tea and get her a hot water bottle, that sort of thing. She's a lovely lady, bless her. She's looking better and has put on a bit more weight and is much perkier now. She's less unstable on her feet now too.

"The thing that I'm chuffed about the most is that this incident has highlighted her care package and she is now getting more frequent visits from her carers. My actions have proved that she needs to have a lot more care."

Store manager Shaun Leech says the whole store is proud of Nigel.

He said: "Nigel's a perfect example of a colleague caring for our customers. We have a lot of elderly customers who are dependent on home shopping and it's great to see that my drivers are looking after them."

Home shopping manager Cameron Rushbridge-Burns, who nominated Nigel for an Asda customer award, said: "What he did was incredible. He is a very caring person and will do anything for his customers – that's just the person he is. He's always willing to go above and beyond."