AN Assembly Member has called on residents to make note of new rules for getting compensation if their train is late in Wales.

Delyn AM Hannah Blythyn wants residents to be aware of the changes being made by Transport for Wales that came into force at the end of January 2019.

The changes mean that people who are delayed by more than 15 minutes can now claim money back.

She said: “If we are going to restore faith in the system people need to know what to do if their train is delayed. An additional 15 minutes on a journey is a considerable delay and it is right that compensation is triggered at this point.”

Claims are based around the time a service should have arrived at passengers’ destination station as opposed to the delay time on a specific train.

In making a claim, passengers must have the date, origin and destination of the journey as well as time of train delayed, and a scan or photo of the tickets purchased for the mentioned journey.

All claims for compensation must be received within 28 days of completion of the journey.

Claims can be made by visiting the website - tfwrail.wales/delay-repay-compensation.