The parents of a woman who suffered “shocking” care at a private psychiatric hospital say lessons must be learned from their daughter’s death.

The inquest into the death of Suzanne Roberts, who was originally from Knighton, heard how she begged her mother to call an ambulance because she felt staff at the mental health facility were not taking notice of her.

Her complex health needs also resulted in frequent trips to local hospitals.

An inquest jury has found that Miss Roberts’ death was contributed to by neglect, the law firm representing her family said on Monday.

In the final weeks of her life the 33-year-old had been detained at The Dene hospital in Burgess Hill, West Sussex, which has since been taken over by the Priory Group.

The inquest heard that she had a history of mental health issues and self harm.

She died from an injury and infection to the kidney after being found unresponsive on her medium secure ward on October 18, 2015.

She was also also suffering from “chronic dehydration”, the inquest heard.

Four days earlier, Miss Roberts was discharged from the care of Brighton and Sussex University Hospitals NHS Trust after she had been receiving treatment for an arm injury

The jury at Centenary House, in Crawley, found that Suzanne’s death was “contributed to by neglect” by Brighton and Sussex University Hospitals NHS Trust, the family’s lawyers Irwin Mitchell said.

This was due to the fact that blood test results showed high levels of potassium, which eventually led to heart failure.

The inquest also found that The Dene failed to meet Miss Roberts’ physical needs during her time there.

Assistant Coroner for West Sussex, James Healy-Pratt, recorded a conclusion that the primary cause of Miss Roberts’ death was acute kidney injury, pyelonephritis and chronic dehydration; and the secondary cause a high output stoma.

Following the inquest, Miss Roberts’ mother Loraine Prowse and father Glyn Roberts said: “It has been such an awful couple of weeks, having to relive what happened to our daughter in her final days and how she died.

“Although Suzanne had some troubles in her life, she was very loved by her family and is still greatly missed. She was very clever and had so many artistic talents.

“Had she had the right support, I am sure she would have been a very successful person.

“Since she was a child, we have struggled to get the support she needed, which could have made the difference to her being here today.

“While nothing will ever bring her back, we are grateful that the inquest has ended and there are now answers as to why Suzanne is no longer with us. All we can hope for now is that lessons are learned so no other family has to face what we have.”

Ms Prowse also told the inquest: “I felt that the way that The Dene had handled Suzanne’s care and dealt with me and the rest of Suzanne’s family on the day she died was shocking.

A spokesman for Brighton and Sussex University Hospitals NHS Trust said: “Our thoughts are with Suzanne Roberts’ family at what must be a very difficult time.

“In the four years since Ms Roberts died, we have improved the way we work across the trust, including the way in which we communicate internally and with external partner organisations.

“It is vitally important that we learn the lessons from Ms Roberts’ death and are making every effort to do so.”