AN ESTATE agent with a base in Flintshire is celebrating success after collecting six awards at a prestigious ceremony in London.

Williams Estates, which have an office in Mold, rejoiced after attending The Estate & Letting Agents Awards (ESTAS) - an independent national award scheme where winners are decided purely based on customer feedback where they are asked a series of questions about the services they have received from their agent.

The North Wales-based estate agents are particularly proud of receiving three top awards.

These include Best Letting Agent Tenant Awards in Wales 2019 for their Denbigh office, Best Letting Agent Landlord Awards 2019 for their Prestatyn office and the Best Estate Agent Awards in Wales 2019 for their Mold Office.

The awards were announced by Phil Spencer, TV property expert, at a lavish ceremony in London’s Grosvenor House.

Phil, who has hosted the ESTAS every year since their inception in 2003, said: “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients.

“These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Simon Brown, Founder of The ESTAS, said: “At the ESTAS, we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service.

“The ESTAS review and awards platform helps agents generate consumer trust. The ESTAS winners won because they care.”

Commenting on the continuing success of Williams Estates, Jason Williams – the Founder and Business Owner – said: “We are absolutely thrilled to again be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice.

“We have always placed a strong emphasis on and are very proud of the personal service that we provide, and this proves we are delivering what we promise. It’s been that way at Williams Estates since 1999 and it goes without saying that it will remain that way; it’s part of our DNA. This is an outstanding achievement for us, and I would like to offer my sincerest thanks and congratulations to the entire team.”