THE Welsh Ambulance Service took an hour to reach a man who suffered serious head injuries sustained in a suspected brutal attack.
The service has said it is concerned about the delay in reaching the scene.
The incident happened on Thursday, April 3, when the Welsh Ambulance Service was called to reports of a man being assaulted on the A534 near Waterways Garden Centre, Holt Road.
A 46-year-old man is currently on police bail after being arrested following the incident.
The emergency call was made shortly after 4pm, but an ambulance did not arrive until an hour later.
Gordon Roberts, the trust’s head of service for Betsi Cadwaladr University Health Board area, said: “This call was categorised as serious but not immediately life-threatening, which requires a response within 30 minutes.
“An emergency ambulance was dispatched, but was diverted en route to an immediately life-threatening call nearby.
“While efforts were made to allocate another vehicle, an advanced paramedic practitioner telephoned a police officer at the scene so the patient could be further assessed. Following this conversation, and reports the patient’s condition was worsening, the call was then re-categorised as serious and immediately life-threatening.
“Another ambulance was dispatched and arrived at the scene shortly afterwards.
“At the time of this call, the service was dealing with higher than normal activity and significant handover delays at hospitals in the region which impacted on our ability to respond to calls in a timely manner. Despite these pressures, we are concerned there was a delay in our response to this call and would invite the patient to contact us to discuss this case in further detail should they wish to do so.”
Commenting on the delay, Clwyd West AM and shadow Welsh Health Minister Darren Millar said: “This case highlights the huge problems in emergency care in Wales in recent years and the delay in an ambulance getting to the scene could have had devastating consequences.
“The Welsh Ambulance Service desperately needs extra resources to support the work of their over-stretched hard-working staff.”
l NORTH Wales Police says it is still keen to hear from anyone with information on the assault. The investigation is ongoing.
A spokesman for the force said: “A 46-year-old man was arrested on the day of the incident. He was questioned and then released on police bail to return to the police station in May.”
For details call police on 101, quoting reference RC14048536.