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New web service planned by Wrexham Council will cost £400k

Published date: 20 February 2014 |
Published by: Staff reporter
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WREXHAM Council is investing more than £400,000 in technology for a fully interactive online service.

The local authority says it is responding to customer demands for contact 24 hours a day, seven days a week.

With more residents than ever accessing its services online, the council is investing in new technology and bidding for further grants for the self-service portal.

Guildhall staff say evidence suggests households which do not shop or pay bills on line can lose on average £560 per year. With Wrexham’s total households amounting to 57,029 at the last census in 2011, that means residents are missing out on just under £32 million extra.

In addition the council can make savings of more than £1m over 10 years if customers embrace the new technology which will provide services 365 days a year.

The council’s website receives more than a million contacts every year but it is mainly requests for information only – with the opportunity for transactions and payments being limited.

The local authority says it is clear customers want to use the website but evidence suggests the quality and availability of online services is inadequate.

New technology will provide a full range of services such as viewing your council tax account, reporting Streetscene issues or requesting a licence.

The changes will also bring significant efficiency savings to the organisation as demands for services rise and the resources available to meet the demands reduce.

Encouraging more customers to use online services, where appropriate, will enable the council to focus telephone calls and face-to-face contact on more vulnerable customers or those with complex needs.

The council says its positive move to digital services is in line with the Welsh Government’s aspiration to make online services in Wales the very best in Europe.

Helen Gerrard, corporate and customer services manager for Wrexham Council, said: “Our customers are telling us they want to be able to deal with the council online in the same way they do with their online banking or supermarket shopping.

“This is an exciting investment which will meet these expectations and ensure Wrexham Council projects a more modern and professional image suitable for the 21st century.”

Council leader Neil Rogers said: “This project has the potential to transform the relationship between the council and its customers, the likes of which we haven’t seen before.

“Our customers expect a similar experience from us as a council as they do from other high street organisations. We want to meet and exceed these expectations.”

For more news from across the region visit newsnorthwales.co.uk

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  1. Posted by: worldsgonemad at 16:53 on 20 February 2014 Report

    £400K at the drop of a hat? Does the WCBC know there`s a crisis going on in Plas Madoc?

  2. Posted by: noelmartindavies@googlemail.com at 22:43 on 20 February 2014 Report

    Neil Rogers comments are typical of the man, him and his cronies are ruining lives over Plas Madoc and he's talking about spending nearly half a million pounds on non essential items, has he not heard of austerity. What a moron he is.

  3. Posted by: burman500 at 07:39 on 21 February 2014 Report

    Dead right - on 26th Feb meeting its likely the council will cut bus services back - I live in LLay and noises are no buses on a Sunday and buses early morning/late night cut - bet council tax will go up 5% - back to stone age - £400k will save the bus services and likely Plas Madoc-

  4. Posted by: Mr.Gobbi at 09:09 on 21 February 2014 Report

    So we are to have a new web service as guildhall staff have said that the evidence suggests this and what better time to spend this money , also we all know that councillors love to spend on new technology. And even the corporate and customer services manager (nice job title bet her salary is a few bob) for this council is saying that we the customers have told them so then who are we to argue with these comments presented to us since this council is doing such a wonderful job for us all.

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