COMMUNITY leaders are fighting for passengers’ rights amid concerns buses are failing to turn up.
Rhos community councillors have raised concerns over Arriva Buses Wales’ number three service – which takes passengers in the Rhos and Penycae area to and from Wrexham town – as they say it has repeatedly not turned up in the Ponciau ward.
Last October the Leader reported Arriva Buses Wales had pledged to improve the running of its service number three following concerns some scheduled buses were not running.
But community councillors say the standards delivered are not good enough and are raising the issue with the company again.
Cllr Paul Pemberton is among the councillors who have been battling for better service reliability.
Speaking at a community council meeting, he said: “Residents’ in the ward rely on the number three and the quality of service recently hasn’t been up to scratch.
“One day up to five buses did not show.
“We are writing to Arriva Buses Wales to highlight concerns and ask for a resolution to the problem.”
His colleague, Cllr Jean Jones, said she had heard of an incident where one villager had missed an important job interview because the scheduled bus did not turn up.
She was aware of other passengers who had similar experiences and they wanted an improvement.
“A man in the village needed to catch the 8.50am bus and it simply didn’t show,” she said.
“As a result he was late and they didn’t grant him an interview.
“I rely on the service and use it to visit my friend in hospital.
“In the past two weeks I’ve been let down on two separate days by the buses not turning up.
“It’s not on and it’s meant I’ve had to walk to the other end of Rhos in the pouring rain to catch the number four service to town, which I was not amused about.
“The poor drivers get shouted at for being late or not turning up.
“But it’s not their fault – it’s the bus company.”
Nobody at Arriva Buses Wales was available for comment.