A MOTHER has told of her hurt as she claims she was “refused” entry onto a bus during heavy rain as she only had a £20 note as payment.
Elina Savcenko, of Main Road, New Brighton, near Mold, said she was told by the bus driver she could not board the vehicle as she only had the note.
She was with her four month old son Tyler-James at the time.
Miss Savcenko, 20, said she wanted to buy a £4.30 day-pass on the GHA coach on Saturday morning.
Stuart Hyslop, chief executive of GHA, said he has spoken to the driver involved, who said he did not ask Miss Savcenko to get off the bus. But he said despite Miss Savcenko not having the right change, the driver “should have let her travel for free”.
After the exchange, Miss Savcenko said she made her way off the bus before the driver “shut the doors and drove off”.
“He didn’t ask me to get off, but I felt like I was being refused onto the bus,” she said. “As I got off I told him I didn’t have the correct change and asked what was I supposed to do?”
Miss Savcenko needed to get from New Brighton to Mold to buy her son’s formula milk. Following the incident she walked home and had to try and get a lift.
“When I got on the bus it was packed,” she told the Leader.
“The driver was willing to let me on with the pram and I asked for a day ticket. When I went to give him the £20 note he said I couldn’t get on. I asked him what he meant.
“I was shocked. All the people on the bus were shocked. I got off and he just shut the doors and drove off.
“It was raining and I had to walk home and try to get someone to give me a lift.”
Mr Hyslop said the company’s policy is usually to let users without change travel on the bus until the end of their journey, thereby allowing the driver time to collect change as he goes as more passengers board the bus.
“Normally if we have got a decent interval the driver will have chance to get some more change,” he added.
“The lady boarded the bus with only one stop to go until Mold. The driver would have had no chance of getting change.”
Miss Savcenko’s aunt, Jane Edwards, said she was “absolutely disgusted” with how her niece was treated.
“It was absolutely pouring down and she had her four-month-old son with her,” she said.