A blind woman says she was “knocked for six” after a shop assistant declined to help her and refused to believe she was disabled.
Margaret Williams, of High Street, Brymbo, has been registered blind since 2001.
She called in at The Works, an arts and crafts store on Regent Street, Wrexham, to buy a birthday card for her grandson.
But when Mrs Williams, 62, asked the on-duty shop assistant for help, she was told she would not receive any assistance.
When she explained that she was registered blind, the staff member did not believe her.
Mrs Williams, who moved to the area two years ago, said: “I’ve only just got the confidence to get out and about. Prior to that I’d only go out if I needed to go to the doctor’s or the hospital, but that’s no way to live your life.
“I was absolutely disgusted by the whole incident and it has knocked me for six if I’m honest.
“It took me years to build up the confidence to go out but now I’m not sure I will be able to.”
Mrs Williams, who lost her sight after she suffered detached retinas 12 years ago, was not happy with the response she received to her complaint.
“I wrote to The Works and they replied to say the incident would be investigated and they sent me a £10 gift voucher”, she said.
“But what good is that? I’m not going to go in their store again after being spoken to like that.”
Mrs Williams’ husband, David, came home from work to find his wife upset by the incident.
He said: “It is disgusting that a member of staff felt it was appropriate to speak to a customer like that, never mind someone who had just told them they had a disability.”
Nick Wood, retail operations director at The Works, said: “We are very sorry to hear about Mrs Williams’ experience while visiting our store in Wrexham.
“We are currently conducting a thorough internal investigation to find out exactly what has happened.”