ARRIVA Trains has been criticised over its handling of a crackdown on fare dodging.
The company has come under fire for the way passengers were treated at Gwersyllt station.
The Leader received an email from 26-year-old Christopher Braisdell of Hightown, Wrexham, complaining about the way his 16-year-old sister Danielle, who lives in Gwersyllt, was treated.
“She had joined the train at Wrexham Central, Island Green. She was to travel the 10-minute ride to Gwersyllt, with every intention to pay the conductor when he came around to collect tickets and money – as the conductor usually does.”
Mr Braisdell says the conductor did not reach all the passengers in time. On arriving at Gwersyllt his sister noticed a group of men in high-visibility jackets lined up against the fence.
He added: “As she got off the train she was stopped by one of these men and questioned on her whereabouts, including being asked for evidence of where she had been and why she had travelled into Wrexham town centre.
“She presented the man with evidence, which he took and passed around for all the others to see.
“This was a very distressing time for her. She got upset and began to cry, at this point she had offered to pay for the ticket there and then.
“Everybody that came off the train was lined up like criminals and told to explain their whereabouts and business, where they had boarded and why they didn’t have a ticket.
“Each person was issued with a ticket stating that they would receive a letter within 30 days giving their reasons for not having a ticket and a decision would be made whether any action would be taken.
“I find it a disgrace that people who were on the train had been dealt with in such a manner. I feel Arriva Trains Wales should review its ticket inspection procedures.”
A spokesman for Arriva Trains said: “We employ experienced revenue protection teams to randomly descend on station exits and trains to check that passengers have the correct ticket for their journey.
“It is the passengers’ responsibility to ensure they have the correct ticket for their journey and the National Railways Bylaw 18 (2005) makes clear that any traveller must obtain a valid ticket showing the correct fare has been paid for their intended journey if they board at a station where a ticket issuing facilities are available.
“Passengers boarding the train at Wrexham Central should purchase their tickets at the ticket machine on the platform rather than buying them on-board the train.
“We are clamping down on fare evasion because it has an impact on the amount of revenue we can invest back into the network to improve passenger services.”