MOTORISTS whose cars broke down after filling up with fuel at Morrisons say they are unhappy with the way they have been treated.
The drivers say they are disappointed with the supermarket’s customer care after the incident on July 31.
Morrisons carried out an investigation into the cause of the fuel problem at its Wrexham branch and concluded rainstorms caused a small amount of water to get into an unleaded tank.
One of the drivers affected was Eric Parry, 73, of Garden Village. After shopping at the store he filled his Vauxhall Astra with unleaded petrol. When he started the car it got about 10 yards before misfiring then stopping all together.
“I was there from around 11.30am. The tank was drained at about 5pm and I got home at 7pm,” said Mr Parry.
He claimed £74 from Morrisons, which included the cost of replacement fuel and for meat he had bought at the supermarket, which was in his car for most of the day as a result of the breakdown.
“I have sent the details in. Morrisons wrote to me about a fortnight ago saying the claim needs to be passed up the line for authorisation and that could take 14 days.
“I have heard nothing else since. This seems to be dragging on. I think the follow up has been poor.”
Another of the drivers affected was Eddie Newnes, 71, of Cymau, whose Ford Mondeo broke down on the roadside.
“I have had a letter from the company saying my claim for petrol is being dealt with and as a gesture of goodwill they are also supplying £25 worth of Morrisons gift vouchers,” said Mr Newnes
“I don’t think this is adequate. Because of the breakdown I was there for about eight and a half hours on a rainy day.”
Mr Newnes said he and his wife Pauline had initially been shopping at the store in Ruthin Road and then filled up with fuel at about noon.
“We drove off and got about one mile along the road. The car started to judder, then it cut out. I pulled into the side.”
Mr Newnes arranged for a breakdown truck to attend to the car.
“Out of the blue a stranger pulled up and told me Morrisons were arranging for cars to be drained, so we went back there.”
Mr Newnes said his wife had undergone a knee operation and was uncomfortable with waiting around, particularly after climbing in and out of the breakdown truck, so he arranged for his daughter Angela to pick her up.
Mr Newnes said his claim for petrol replacement comes to more than £60.
“I’m still waiting for that and I don’t think £25 as an additional gesture of goodwill is adequate.”
A spokesman for Morrisons said he would contact the company’s insurance team over the issues raised by Mr Parry.
He added: “We are sorry Mr Newnes isn’t happy with the gesture of goodwill. We will continue to process his insurance claim as quickly as possible.”